Wi-Power® Digital Phone Service FAQs

How is Wi-Power Digital Phone Service different from what I have now?
How does 911 work?
Will my phone calls sound different?
How fast does my Internet connection need to be?
What type of Internet do I need?
Can I keep my existing telephone?
Will I be able to keep my phone number?
What if I have friends and family out of state? Can I give them a local number to call me?
Does my computer have to be on to make calls?
Do I need to purchase any additional equipment?
What happens if I lose electricity?
What happens if my Internet service is terminated or disconnected?

How is Wi-Power Digital Phone Service different from what I have now?

Wi-Power Digital Phone Service uses your high-speed Internet connection to make and receive phone calls instead of traditional copper phone lines.

How does 911 work?

For 911 calls you must register with us the physical location where you will utilize Wi-Power Digital Phone Service for each phone line. Also note that if you move your device to another location, you must register your new location with us as well.

If you do not register your new location, any 911 call you make may be sent to an emergency center near your old location. You will register your initial location of use when you subscribe to the Service. It's also important to remember 911 dialing service will not function in the event of a broadband or power outage, or if your broadband, ISP or Wi-Power Digital Phone Service is terminated.

For more details about 911 service, please call 1-877-877-6861 or visit www.wi-power.com/911.html.

Will my phone calls sound different?

There should be no difference in the sound quality of calls made using Wi-Power Digital Phone Service.

How fast does my Internet connection need to be?

We recommend at least a 512K/512K plan if you will be using it for phone service as well. If you currently have a plan with lower speeds, you can upgrade to a higher speed at any time. Call 1-877-877-6861 for assistance.

What type of Internet do I need?

Wi-Power Digital Phone will work with cable, DSL and wireless Internet. Digital Phone service does not work with satellite Internet.

Can I keep my existing telephone?

All existing phones except the older rotary style telephone will work with Wi-Power Digital Phone Service.

Will I be able to keep my phone number?

Often times, yes, but our Customer Service department can tell you for sure based on where you live. Call 1-877-877-6861 for details.

What if I have friends and family out of state? Can I give them a local number to call me?

Yes! One of the great features of Wi-Power Digital Phone Service is that you're not tied down to an area code. For a small fee each month, you can give out-of-state friends and family a local number to call. For example, if you live in Arizona and you have family in Florida, you can add a Florida "virtual number" to your plan. That way, when Florida family members call you in Arizona, it will be a local call for them!

Does my computer have to be on to make calls?

No. Your computer does not need to be turned on to make or receive a telephone call using Wi-Power Digital Phone Service.

Do I need to purchase any additional equipment?

All you need for Wi-Power Digital Phone Service is a phone and a high-speed Internet connection. When you order phone service, you will receive an ATA (Analog Telephone Adapter). The ATA converts your analog phone into a digital phone. Simply plug the ATA into your phone and your router and you're ready to go!

What happens if I lose electricity?

If you lose power you will not be able to make or receive calls unless you have your phone equipment plugged into a battery device. We recommend purchasing a battery back-up from a local retailer.

What happens if my Internet service is terminated or disconnected?

Wi-Power Digital Phone Service works by using a broadband Internet connection. If the connection is terminated or shut down for any reason, your phone service will not work.


 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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